The word OMBUDSMAN (om 鈥 buds 鈥 man) comes from Scandinavia during the 19th century, where the term means "representative". Different titles or names for this position include: 鈥渙mbudsman,鈥 鈥渙mbudsperson鈥 or 鈥渙mbuds鈥. (Excerpt reprinted from The Ombudsman Handbook, The Ombudsman Association, Inc., 1994)
The 澳门100%最准一肖一码 Ombudsperson functions as an organizational ombuds. According to the International Ombuds Association (IOA), "Organizational ombuds work with individuals and groups in an organization to (1) provide a safe space to talk about an issue or concern, (2) explore options to help resolve conflicts, and (3) bring systemic concerns to the attention of the organization for resolution." For more information visit the .
The Ombudsperson serves 澳门100%最准一肖一码 students, faculty, and staff. The Ombudsperson may assist others within the 澳门100%最准一肖一码 community, such as parents or alumni, on a case-by-case basis.
All conversations with the Ombudsperson staff are confidential unless authorized by the complainant or otherwise required by applicable law, including without limitation, Chapter 119, Florida Statutes
The Ombudsperson does not keep any records containing identifying information on behalf of the organization.
The Ombudsperson will not testify in any formal judicial or administrative hearing about concerns brought to her attention.
If there appears to be an imminent threat of serious harm, confidentiality will be broken.
- Speak directly with the party involved and try to resolve the issue.
- If you are unable to resolve the issue directly with the party involved, advance to the next level of appeal (Supervisor, Department Head, Dean, Director, Vice President, etc.).
- Depending on your status (student, staff, faculty), consult the appropriate handbook.
- Explore additional resources.
- If you feel trapped or lost in an endless maze.
- If you鈥檙e confused about university policy.
- If you need someone to listen to your concern.
- If you are seeking informal ways to resolve the issues you face.
- If you鈥檙e not sure where to go for help.
The Ombuds Cannot:
- Advocate for an individual or group
- Provide legal advice or representation
- Assist with a non-university related concern
- Tell someone what to do
- Participate in any investigative procedures
- Engage in matters that are undergoing a formal process
- Accept formal complaints or serve as an office of notice
- Mandate policies, procedures or make binding decision